Negative Feedback

Revealed: the perfect response to a bad review on TripAdvisor

30-Sep-2015 By Emily Sutherland

A senior figure from Trip Advisor has revealed the perfect response to a bad online view.

Business Advice

Getting the best out of TripAdvisor

21-May-2014 By Elliot Kuruvita

Media specialist Alan Stevens from MediaCoach offered insights at hospitality show Cafe Culture on how licensees can use TripAdvisor to their advantage.

Derbyshire licensee hits out at TripAdvisor posts

30-Oct-2013 By Helen Gilbert

A licensee has claimed that TripAdvisor does not have “robust systems in place” to deal with review mix-ups.

Robinsons to use mystery visit results to train and develop licensees

28-Mar-2013 By Jordan Chamberlain

Cheshire brewers Robinsons plan to use the results of its Perfect Pubs scheme to train and develop its licensees.

Survey: 'deal with issues promptly'

22-Mar-2010 By Lesley Foottit

Consumers want licensees to handle complaints promptly, according to a survey by The Mystery Dining Company (TMDC).